This policy applies to information held about clients and prospective clients, suppliers and prospective suppliers, contacts, and all other persons about whom Mariners holds information. By ‘information,’ we mean personal information about you that we collect, use, share, and store.
In this policy, “we,” “us,” and “our” means Mariners (marinersipswich.co.uk), and “you” means the individual to whom the information relates.
What We Collect
your name
your contact information such as your address, email address, and telephone number
information about you that you give us in person, through reservations or online forms
information related to your purchase of gift vouchers
How We Collect Information About You
Information you provide when making a reservation via ResDiary
Information provided via contact forms on our websites
Information submitted when purchasing gift vouchers via Squarespace
What We Do With The Information We Gather
We use your information to:
provide and manage reservations and services for you;
respond to enquiries and process gift voucher orders;
carry out our obligations arising from any agreements entered into between you and us;
communicate with you;
administer our websites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
keep our websites safe and secure;
comply with legal and regulatory obligations; and
for security and to verify your identity when necessary.
Legal Basis For Processing
Our processing of your personal information is necessary:
for the performance of contracts to which you are a party or to take steps at your request before entering into those contracts;
for the purposes of legitimate interests pursued by us; or
to comply with legal obligations.
For any special categories of personal data, we will usually obtain your explicit consent unless legally required to process such data.
Legitimate Interests
Where we rely on legitimate interests to process your data, these include:
ensuring a smooth and efficient customer experience;
fulfilling service and voucher requests;
managing our business operations effectively.
Sharing Your Information
We do not sell, rent, or lease your personal data to third parties. However, we may share your data with:
trusted third parties like ResDiary and Squarespace to process bookings and transactions;
law enforcement or regulatory bodies when required by law;
third parties in the event of a business restructure, sale, or merger.
Transferring Your Information Outside Europe
Some of your personal data may be transferred outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as:
contracts that ensure your information is protected;
transfers to countries recognized by the EU as having adequate protection; or
your consent to the transfer.
Your Rights
You have the right at any time to:
request access to the personal data we hold about you;
request correction of inaccurate or incomplete data;
request erasure of your data;
withdraw your consent (if processing is based on consent);
object to or restrict certain types of processing;
request data portability;
lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us at the address or email provided below.
Security
We take appropriate technical and organizational measures to secure your personal data and protect it from loss, misuse, or unauthorized access. However, no method of transmission over the Internet is completely secure.
Cookies
We use basic cookies on our websites for:
site functionality
session management
spam protection (e.g., through contact forms)
You can adjust your browser settings to refuse cookies, but this may affect your experience on our sites.
Links to Other Sites
Our websites may include links to third-party websites, including booking and payment systems. We are not responsible for the privacy practices of those websites and recommend reviewing their privacy policies before submitting any personal data.
Children
We do not knowingly collect or solicit data from individuals under 18. If you are under 18, please do not use our websites or provide any personal information.
Changes To This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We recommend reviewing this policy periodically.
Contact Us
If you have any questions, concerns, or would like to exercise your rights, please contact us at:
